Delivery Information
Flower Delivery Information
Same Day Delivery for Flowers
Same day delivery applies to most residential and business addresses so long as your order is placed before 12pm on a weekday and 9am on Saturdays. Sunday delivery outside of Mother’s Day available in selected areas only.
Same day cut-off and delivery times do not apply during peak floral events, including (but not limited to) Mother’s Day, Valentine’s Day, Easter, and Christmas. Please refer to the website for order cut-off times during these periods.
We cannot guarantee same day delivery to funeral services.
Weekend & Public Holiday Delivery
- Saturday: Possible in most regions if ordered by 9 AM.
- Sunday & Public Holidays: Generally unavailable. Orders default to the next business day
Timed delivery is not guaranteed. We recommend:
Indicating “AM,” “PM,” or “ASAP” for preference.
Providing an alternate address if timing is critical (e.g. hotel checkouts or events)
Deliveries may be deemed complete if:
- Recipient refuses delivery
- Address is incorrect
- No one is home and no instructions were left
- Delivery is made to a hospital where a "leave at reception" policy is in place
Couriers may leave a “not at home” card or deliver to a “safe” location if permitted. Additional charges may apply for reattempts.
All non-delivery enquiries should be referred to us within one week of the scheduled delivery date. Complaints received after this time frame will be considered on an individual basis; however, there is no guarantee of compensation after this period. Please contact our friendly customer service team.
Gift Basket Delivery Information
No weekend or public holiday deliveries
Estimated Delivery Times by Area
|
Delivery area / option |
Order cut-off (AEST) |
Estimated delivery timing* |
Notes |
|---|---|---|---|
|
Melbourne Metro – Express (direct courier) |
Order by 12 pm |
Same business day (guaranteed) |
Eligible Melbourne Metro postcodes only; direct courier; fee applies; no weekend or public holiday deliveries. |
|
Melbourne Metro – Standard |
Order by 12 pm |
Next business day |
Orders after 12 pm ship the next business day. |
|
Sydney Metro – Standard |
Order by 12 pm |
Usually 1–3 business days |
Sent via AusPost / StarTrack standard services. |
|
Sydney Metro – Express |
Order by 12 pm |
Usually 1–2 business days |
AusPost Express estimates; choose Express at checkout for faster delivery. |
|
Brisbane Metro – Standard |
Order by 12 pm |
Usually 1–4 business days |
Sent via AusPost / StarTrack standard services. |
|
Brisbane Metro – Express |
Order by 12 pm |
Usually 1–2 business days |
AusPost Express estimates; fruit/grazing boxes only to selected metro postcodes. |
|
Adelaide Metro – Standard |
Order by 12 pm |
Usually 2–3 business days |
Some delays possible during peak periods. |
|
Perth Metro – Standard |
Order by 12 pm |
Usually 3–5 business days |
Western Australia can take longer due to distance and border controls. |
|
Regional VIC / NSW / QLD / SA – Standard |
Order by 12 pm |
Usually 2–5 business days |
Remote and rural areas may take extra days. |
|
Regional WA / NT / TAS – Standard |
Order by 12 pm |
Usually 4–8 business days |
Time frames vary by town; check suburb/postcode in checkout for an estimate. |
Gift Basket Special Delivery Situations
Hospitals and newborns
Deliveries usually go to reception or loading docks. We recommend sending gifts for newborns to home addresses.
Christmas and peak seasons
Delivery times may be longer due to courier volume. Orders placed after 19th December cannot be guaranteed for Christmas delivery.
Perishable hampers & fruit/grazing boxes
Available to select Melbourne Metro areas only due to freshness requirements and border restrictions.
If Recipient Is Not Home / Incorrect Address
-
Couriers may leave your hamper at the door if it is safe and authorized, otherwise a card is left for redelivery or collection.
-
Please provide a correct address and mobile number to ensure smooth delivery.
-
Fees may apply if parcels are returned due to incorrect details and need to be resent.
Responsibility and Limitations
-
We partner with reputable courier services but cannot guarantee exact delivery times due to factors beyond our control such as weather and courier delays.
-
We track all shipments and assist with delivery issues but are not responsible for theft from doorsteps or unclaimed packages.
-
Refunds will not be issued if delivery instructions are not followed or the wrong delivery option is selected.
Gift Basket Returns & Refunds
Cancellation Policy
-
If you have placed your order online and decide that you do not wish to proceed with the delivery of your gift, We will refund you fully within 5 business days ONLY if your gift has not been sent to production or shipped from our warehouses.
-
If your order has been made by our production team but not shipped, we reserve the right to charge a cancellation fee to cover any costs for our team to make your gift, print gift cards, administration, credit card fees, and packing for shipping of the order. We will refund your order transaction less $20
-
If your order has already left our premises and is on-board for delivery, we will NOT be able to cancel your gift delivery.
Gift Basket Shipping Damage Refund Policy
We takes the utmost care to ensure your package is received in perfect condition and is exactly what you ordered. In the rare situation that the contents of a Gift Basket have been damaged in transit We will gladly replace the product in a prompt manner at no extra cost to the purchaser. Reasonable damage to packaging is to be expected when shipping with freight companies such as Australia Post and StarTrack.
In the unlikely event you are unhappy with your purchase from We all we ask is the parcel is returned in the same condition it was received and a refund of the Gift Basket will be processed (excluding delivery fees and Shopify transaction fees, variable per order).
Returns and refunds will be processed within 5 business days of receipt of goods at our warehouse.